Canadian servicing, missed-payment, discharge, and enforcement terms for residential mortgages.
This section covers what happens after the mortgage has already funded. The emphasis is on payment administration, arrears language, and the enforcement concepts borrowers may see if the mortgage falls seriously behind.
| Stage | What it usually means | Start with |
|---|---|---|
| Routine account review | The borrower is checking balance, payment application, or ongoing servicing details | Mortgage Statement |
| Approved short-term relief | The lender has agreed to a temporary payment accommodation | Payment Holiday |
| Past-due status | A required payment was not made in full and the file is behind | Arrears |
| Mortgage exit or lender change | The mortgage is being removed from title or replaced | Mortgage Discharge Fee |
| Serious enforcement | The file has moved beyond collections into a sale or legal-remedy discussion | Power of Sale |
Borrowers under stress need clear language, not fear-based writing. These pages explain the terms calmly and note where treatment varies by province, lender procedure, and contract wording.